Returns

RETURNS

If your map arrives damaged...

If your shipment is visibly damaged at the time it is delivered, refuse it immediately and note the damage to the delivery driver. Then email us at maps@LAAlmanac.com (or call us at (323) 303-6254 - where you will likely need to leave voicemail - we will reply as soon as possible). We will need your name and delivery address.

If you do not find damage to your merchandise until after opening your shipment, please email us immediately at maps@LAAlmanac.com (or call us at (323) 303-6254 as noted in the paragraph above) to report the damaged delivery. We will respond as soon as possible, seeking information needed in order to file a claim with the delivery service and ensure that you you receive the product ordered as soon as possible.

Once you report the damage to us, please hold onto the damaged merchandise until we determine if it must be returned in order to follow through with a claim to the shipper. We will send you instructions if it is necessary to do so. You will be fully reimbursed for any costs and promptly sent a replacement. Please do not return damaged merchandise without our instructions. It may not be necessary and, by doing so, you may not be entitled to reimbursement. In any case, where we quickly determine how the shipper wishes to respond, we will send you a replacement map at no additional cost.

If you are not satisfied with the map you received...

Although we are excited about our maps, we understand that an online purchase may not be what you expected. If you are simply not satisfied with the map you receive, you may return it to us for a refund, minus the cost of shipping and handling (which will be detailed for you with your refund). If the map is returned more than 30 days after delivery or it is not returned in 100% re-sellable condition (such as folded, marked, torn, etc.), or returned to us damaged due to improper return packaging, we may charge a re-stocking fee at our discretion.

Before returning the map, write to us (Given Place Media, Returns, P.O. Box 2253, Montebello, CA 90640) or e-mail us (maps@LAAlmanac.com) and await our instructions regarding this procedure. If the map is returned to us prior to receiving these instructions, we may be unable to accept the return for a refund.

We cannot refund return postage and cannot accept CODs.

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